3 of 3 Remote/Hybrid Salesforce Jobs in Exeter

communication skills, with an ability to manage multiple customer relationships and work closely with Account Managers and Account Directors. Proficiency in CRM systems (Salesforce preferred) and Microsoft Office tools. Ability to interpret customer data and apply insights effectively, spotting opportunities for account growth and expansion. Team player, capable of working ...

portal management, fleet setup changes and support administration, acting as a key contact for each account. SIRs Communicate proactively and reactively with customers using Salesforce, telephone and email, managing enquiries relating to service calls, installations and removals. Support installations and removals through Lightfoot’s Customer Self Serve Booking Calendar, helping … house fitting resources and external Fitting Partners where needed. Communicate clearly with engineers and fitting resources around on site visits, recording relevant interactions in Salesforce and updating the Lightfoot portal as required. Collaborate with colleagues through approved internal communication and workflow platforms to resolve customer issues efficiently. Complete required SIRs ...

resolution. Complete proactive fleet health checks, identifying potential issues and taking timely action to maintain the best possible customer experience. Own technical cases through Salesforce from initial investigation to resolution, accurately documenting diagnostics, actions, customer updates and outcomes. Where remote resolution is not possible, coordinate an effective onward handover … units and fleet records up to date and aligned with customer requirements. General Support Admin Triage and coordinate inbound customer queries and cases through Salesforce, assigning or escalating work appropriately. Use approved AI assisted functionality within Salesforce to support case handling, while retaining responsibility for accuracy, technical judgement, data protection ...