2 of 2 Remote Team Leader Jobs in Exeter

Service Desk Team Leader Location: Exeter/Hybrid (3 days a week in office) Salary: £35,000£45,000 (DOE) Our client is looking for an experienced Service Desk Team Leader to lead and develop their 1st Line Service Desk team. This is a fantastic opportunity for someone who enjoys blending hands-on technical … support with leadership, coaching and process improvement all within a friendly, collaborative and growth-focused business. Responsibilities of the Service Desk Team Leader: Youll be responsible for the daily operations of the 1st Line Service Desk, ensuring support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll … adequate resource and workload balance. Driving a culture of continuous improvement and knowledge sharing. Producing regular service delivery reports and insights. Requirements of the Service Desk Team Leader: Proven experience in a Service Desk or IT support environment (MSP experience advantageous). Previous leadership, mentoring or senior support experience. Excellent communication and customer service skills. Ability to More ❯

IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) Great training and certifications on offer!! An IT Support/Service Desk Team Leader (Microsoft 365, Azure AD, SharePoint, MSP, Active Directory) is required by a growing MSP investing heavily in tech and people. This is a hands-on … Directory Application support experience Proven team leadership (people or technical) Strong focus on SLA delivery and mentoring As an IT Support/Service Desk Team Leader, you can train and pass Certifications: when you you are rewarded with £500 per pass. Youll work with AI tools, Unified Comms, and the latest M365 stack. As IT … Support/Service Desk Team Leader youll: Lead 56 first-line engineers, manage ticket queues, hit SLAs, provide hands-on support, log time, and run regular 1:1s. You will be a point of escalation for team, engage in training and coaching from a technical perspective, and contribute to the KB. You will also be More ❯