Remote Ticket Management Jobs in Exeter

1 of 1 Remote Ticket Management Jobs in Exeter

1st Line Support Technician

Exeter, Devon, South West, United Kingdom
Hybrid / WFH Options
Hunter Selection
Code Private Medical Cover Key Responsibilities * Deliver first-line technical assistance via phone, email, and remote tools * Monitor and uphold service levels, ensuring timely ticket resolution * Travel to client sites when necessary to provide in-person support * Accurately log and track support cases using internal systems * Diagnose and resolve … and access to a vehicle * Capable of working independently and travelling when needed Desirable: * Background in a multi-client or MSP setting * Experience with ticket management platforms * Exposure to monitoring and management tools * Awareness of AD, Entra ID, and basic Group Policy functions * Certifications such as CompTIA More ❯
Employment Type: Permanent, Work From Home
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