Service Desk Technician - 12-Month FTC
- Hiring Organisation
- Reed
- Location
- Falkirk, Stirlingshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £33,000 per annum, Inc benefits
Entra ID environments. Manage new starter, leaver, and internal employee change requests. Assist with device deployments, upgrades, and replacement programmes. Troubleshoot connectivity issues including VPN, Wi-Fi, and network access problems. Log, update, and manage support tickets, ensuring excellent customer service throughout. Keep IT documentation, asset records, and knowledge articles … setting up and supporting laptops, desktops, mobile devices, and peripherals. Ability to troubleshoot a wide range of hardware, software, and user issues. Understanding of VPN, DNS, DHCP, wireless networking, and general connectivity troubleshooting. Strong customer service and communication skills. Able to manage workload effectively and prioritise competing tasks. A proactive ...