Fareham, Hampshire, South East, United Kingdom
Tailor Made Technologies
Overview of the role We are recruiting an experienced 3 rd
Line IT
Engineer to join our busy Service Desk. We currently have a team of four knowledgeable engineers who all support each other to get the best resolution for our customers. We are looking for … ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and responsibilities of our
3rd Line IT Service Desk
Engineer : Advanced Technical Support : Provide expert-level technical support to address complex issues escalated from lower … tiers (1st and 2nd
line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying root causes of recurring incidents and implement
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