1 of 1 Line Management Jobs in Fareham

teams and maintain high standards of communication. Identify opportunities for process improvements and implement solutions that enhance quality, efficiency, and the customer experience. Coach and support team members and line managers to drive performance and engagement. Cross-Department Support Monitor departmental SLAs and KPIs (e.g. CSAT, complaint resolution times, QA pass rates). Produce and maintain reports on quality … Support with additional projects as needed. Skills & Experience Proven experience leading or supervising support teams in a fast-paced contact centre or customer support environment. Strong knowledge of escalation management, complaint handling, and quality assurance processes. Experience managing outsourced teams or vendor relationships (desirable). Excellent communication and coordination skills across teams and functions. Highly organised, detail-oriented, and More ❯