Act as the main point of contact for escalated issues within the department Ensure clear communication and alignment between teams and with the Head of Support Identify opportunities for process improvements and recommend solutions Provide coaching, feedback and support team members to develop skills Skills and Experience Experience managing or supervising support teams within a fast paced customer support More ❯
adhere to relevant regulatory requirements, industry standards, and best practices. Development and maintenance of Saab UK Business Systems Strategy. Business Systems maintenance plan. Skills and Experience: System administration experience. Processimprovement experience. Strategic Planning. Prioritisation of key tasks. Risk Management experience. Experience of developing strategy. IT Operations experience. Strong leadership abilities with the capacity to guide and motivate More ❯
high-impact, cross-functional role where you'll act as a key point of contact for sales teams worldwidehelping to streamline quoting activities, manage the New Product Introduction (NPI) process, and deliver essential reporting to senior leadership. You'll also contribute to system improvement projects, playing a hands-on role as a Salesforce Super User and process … integration with Salesforce. Acting as the Salesforce Administrator and point of contact for Global Sales teamsresolving issues and enabling quoting activities. Leading and administering the New Product Introduction (NPI) process and coordinating with Operations on End-of-Life (EOL) product transitions. Producing regular and ad-hoc reporting for senior leadership teams. Driving system and process efficiencies across Sales … Operations by contributing to ongoing Salesforce and ERP improvement projects. Participating in DAX and Salesforce Super User Groups to improve user experience and adoption. Ensuring compliance with import/export legislation and internal corporate governance standards. About You: The ideal candidate will be a proactive, tech-savvy operator who understands the importance of clean data, clear processes, and responsive More ❯
team members). Act as the primary point of contact for escalations and complex issues. Ensure alignment across teams and maintain high standards of communication. Identify opportunities for process improvements and implement solutions that enhance quality, efficiency, and the customer experience. Coach and support team members and line managers to drive performance and engagement. Cross-Department Support Monitor departmental … reports on quality, escalations, and team performance. Collaborate with development teams to test and validate updates to customer-facing platforms and internal tools. Maintain accurate and up-to-date process documentation. Travel to outsourced partner locations (India, Philippines, USA) when required. Support the Head of Support with additional projects as needed. Skills & Experience Proven experience leading or supervising support More ❯
