3 of 3 SLA Jobs in Fareham

deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality ...

respond proactively to customer incidents.Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business.Achieving agreed and contracted SLA’s.In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures.Working with ...

cards and data plans. Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors. Customer Experience SLA compliance Manage the ticket queue effectively to provide first class response times Clear Communication Translate complex technical concepts into clear, easy to understand instructions ...