3 of 3 Remote Customer Service Jobs in Farnborough

with our broad portfolio of products and providing services built on insight and honed with technological advances and smart applications. https://www.idoxgroup.com The role of 2nd Tier Service Desk Analyst could be an opportunity for someone with Idox Uniform experience, gained in a local government environment to bring their skills to Idox and forge a career as … an Applications expert in the private sector, supporting, advising and troubleshooting for our public sector clients. Working as a member of the Service Desk team within the Land, Property and Public Protection Division, the post holder will provide high quality advice and support to assure a first-class customer service. By taking full ownership of support requests, fully … experience in the Land, Property and Public Protection domain. Key responsibilities Supporting Idox products used by Local Government with a focus on the Uniform product suite Responding to all customer support incidents within the agreed SLA timescales Taking ownership of all assigned incidents and progressing these through to resolution, ensuring the customer is kept informed of incident progress More ❯

German Speaking Customer Support Specialist Location: Farnborough/Hybrid Sector: Business Technology Services Salary: £30,000 - £32,000 Languages: Fluent German & English Required Start Date: ASAP The Company Join a fast-growing tech company at the forefront of innovation in global communication and business technology services. The Role As a German Speaking Customer Support Specialist , you’ll provide … exceptional front-line technical support to global business clients using their innovative communication platform and hardware. You’ll be a vital part of the Customer Support Team, helping customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Key Responsibilities Respond to customer calls and emails … sofdtware communication deployment Coordinate and track hardware repairs and ensure correct tablet configuration Triage bugs and manage their progress through the bug tracking system Collaborate with internal teams on service desk-related matters Provide data entry and configuration support across departments Occasionally travel to the office or customer sites for equipment or training Candidate Requirements Fluent in German More ❯

Job Title Field Service Engineer Job Description Field Service Engineer As a Philips Service Engineer you will play a leading role in supporting the technical needs of Philips customers and customer service partners in the Dublin area. Working collaboratively with the wider organisation to provide exceptional service to our customers, you will provide services … the Imaging Systems portfolio both on-site and remotely. Your role: Provide field and remote technical support to customers and colleagues based on training and experience. Maintain proficiency in customer service tools and applications. Work with remote support team, delivering direct remote assistance to customers. Conduct corrective, preventative, installation, and field change order activities on complex healthcare systems. … Diagnose mechanical, hardware, and software failures using established procedures. Determine cost-effective repairs to minimize customer downtime. Manage escalations, keeping stakeholders updated on progress. Maintain knowledge through continual training for regulatory compliance. Ensure timely and efficient administration compliance with reporting procedures. Safely handle and store all company property, including tools and spare parts. From competitive salary, company car and More ❯