Service Desk Engineer
Farnborough, Hampshire, South East, United Kingdom
Greenpoint Computer Services Ltd
computing, networking, and cloud issues. The successful candidate will work alongside our varied ServiceDesk team to deliver a timely, professional, and friendly service. The Service Desk Engineer role focuses on all aspects of technical and customer service requirements for Greenpoint Computer Services customers. You will be responsible for … helping others and building strong customer relationships. Day to day activities will be balanced between initially triaging customer IT issues, providing a proactive customer service, providing assistance to the 2 nd/3 rd line engineer with project works, implement changes and any other remedial actions required. Key Responsibilities … timeframes, utilising technical expertise. Incident History Maintenance: Maintain detailed records of actions taken during incident resolution, particularly when 1st Line Support is responsible. Escalation Management: Assign unresolved incidents to appropriate groups (2nd or 3rd Line Support) within agreed timelines. Incident Tracking: Monitor and manage service desk incidents until more »
Employment Type: Permanent
Salary: £28,000
Posted: