1st Line IT Support Engineer
Farnham, Surrey, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ECS Resource Group Ltd
for Office 365 apps Escalate complex issues to second-line support with clear documentation Keep users informed throughout the ticket lifecycle Monitor ticket queues to meet SLA targets Support onboarding/offboarding and maintain IT documentation Required Skills Experience in IT support or service desk roles Familiarity with HALO ITSM or similar ticketing systems Strong knowledge of Microsoft 365 and More ❯
Employment Type: Permanent
Salary: £28000 - £31000/annum
Posted: