Service Delivery Manager
- Hiring Organisation
- Arwen
- Location
- Farnham, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £60,000
person. Key Objectives and Responsibilities As well as Client onboarding, transition & adoption; First line support, knowledge & policies. You will combine modern ITIL service management practices with B2B SaaS customer success. That means: Service delivery & customer success Proactive, regular conversations with customers about performance and outcomes, not just reacting … tickets. Service level, incident & problem management Clear ownership of service levels, incident and problem management, and change/configuration management. Product feedback & continual service improvement Turning customer feedback (bugs, improvements, feature requests) into a structured pipeline for Product and Engineering. Commercial support & expansion Identifying cross-sell ...