Service Delivery Manager
- Hiring Organisation
- Arwen
- Location
- Farnham, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £60,000
Responsibilities As well as Client onboarding, transition & adoption; First line support, knowledge & policies. You will combine modern ITIL service management practices with B2B SaaS customer success. That means: Service delivery & customer success Proactive, regular conversations with customers about performance and outcomes, not just reacting to tickets. Service level, incident & problem … these: Essential Skills and Experience Significant experience (c. 4+ years) in Service Delivery Management, Customer Success or a similar role in B2B SaaS or managed services. Proven track record of managing enterprise or mid-market clients, running service reviews and improving retention/satisfaction. Experience leading a small team ...