1 of 1 Service Desk Analyst Jobs in Ferryhill

delivering high quality healthcare services to our communities and that starts with having a reliable, responsive IT support function. Working within the IT service desk, this role will act as the primary point of contact for IT incidents across the different business areas, handling and processing requests … correct priority and are managed through to resolution either internally or by way of escalation to 3rd party suppliers. Have excellent communication and customer service skills allowing you to interface between users and other resolving teams. Identify repeat incidents to problem management to ensure trend analysis is undertaken ...