2 of 2 Customer Service Jobs in Fife

Description: Saab, Inc is looking for a seasoned IT professional to join our growing team. The Lead IT Support Professional will be responsible for maintaining a high level of customer satisfaction and finding ways to measure and improve it. By maintaining a current knowledge base for end users and support staff, you will promote a smooth-running IT environment … all employees and contractors across Saab U.S. You will ensure that support is delivered in a timely, organized, and attentive manner. This individual should have excellent communication, interpersonal, and customer service skills as this is also a hands-on position. The technical support manager should be observant and detail-oriented and possess an understanding of the business, services … varying skills and experience levels. Collaborate with business partners inside and outside of the IT organization to deliver impactful projects on time and on budget. Maintain high level of customer satisfaction and adherence to published service level agreements. Maintain an up-to-date knowledge of hardware, software, and general IT systems by studying relevant publications and participating in More ❯

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Falkirk/Dundee area, and will attend customer sites in the region to diagnose … additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system issues Capture photographic evidence and … compile clear, actionable reports Coordinate fixes - liaise with management, IT providers & third parties Mediate IT solutions between franchisees, service desks, and IT contractors Ensure accurate stock tracking & report completion for smooth operations Keep stakeholders informed & updated at all times What we're looking for: Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems Excellent Customer More ❯