and Product to ensure insights are embedded in decision-making. Visual Storytelling: Use tools like Tableau, Looker, or Sheets to turn data into clear, impactful stories that drive action. ContinuousImprovement: Identify opportunities to refine our understanding of customer behaviour through advanced analytics, experimentation, and testing. What will you bring to the table? Experience in customer or More ❯
Fleet, Hampshire, England, United Kingdom Hybrid/Remote Options
Arden Resourcing Limited
ERP implementation, customer support, and operational performance. If you’re a strategic leader with a passion for building and managing high-performing teams, delivering outstanding client outcomes, and driving continuous improvements in service delivery, this could be the next step in your career. Key Responsibilities Lead and inspire the Consulting and Customer Support teams, fostering collaboration, innovation, and continuous … support business growth and profitability. Collaborate with Sales, Project Management, and Support to ensure a seamless customer journey. Define and monitor KPI’s, utilisation, and revenue performance to drive continuous improvement. Provide strategic leadership for Customer Support, ensuring consistent and exceptional client experiences. Champion knowledge sharing and best practice across all delivery functions. About You Proven leadership experience with … client satisfaction, team utilisation, and profitability. Excellent communication, stakeholder management and negotiation skills. Strategic thinker with a hands-on approach, resilience and problem-solving capability. Committed to customer success, continuousimprovement and developing others. Leadership or project management certifications (PRINCE2, PMP) desirable. This is an exciting opportunity to join an established and fast-growing organisation at the More ❯