2 of 2 Microsoft 365 Jobs in Fleet

role: Handle incoming support tickets related to hardware, software, and login issues. Perform basic troubleshooting for Windows 11, Office 365, Active Directory, and Azure login issues. Address queries about email flow, track & trace messages, monitor quarantined emails, and educate users on phishing awareness. Create user accounts, mailboxes … update documentation, and ensure compliance with company processes. Required Skills & Qualifications: Previous experience in an IT support role Knowledge of Windows 11 and Office 365 basics Basic understanding of ITIL principles and Active Directory, Azure Sync basic checks. Clear and professional communication skills. Ability to empathize with users ...

role: Handle incoming support tickets related to hardware, software, and login issues. Perform basic troubleshooting for Windows 11, Office 365, Active Directory, and Azure login issues. Assist users with Citrix Workspace access and navigation. Address queries about email flow, track & trace messages, monitor quarantined emails, and educate users … documentation, and ensure compliance with company processes. Required Skills & Qualifications: Previous experience in a 1st Line Helpdesk role Knowledge of Windows 11 and Office 365 basics, Citrix Workspace navigation, and email filtering systems. Basic understanding of ITIL principles and Active Directory, Azure Sync basic checks. Clear and professional ...