Operations Director - Hybrid
Fleet, Hampshire, South East, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
ErecruitSmart
the profitable and efficient delivery of professional services by aligning operations with the company's growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery Oversight - oversee … successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a responsive and … leader who combines strategic vision with hands-on operational expertise. In terms of knowledge skills and experience, you'll need: Senior-level experience in operations, service delivery, or programme management within an ERP or enterprise software consultancy would be highly advantageous Strong understanding of ERP implementation, preferably Sage X3, Intacct, NetSuite, SAP B1/ByDesign or similar platforms Proven More ❯
Employment Type: Permanent, Work From Home
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