2 of 2 Customer Experience Jobs in Gateshead

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and … Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent … clients through setup, configuration, testing and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and retention. Strong communication, negotiation, and More ❯

uncover patterns, and turn insights into actions that drive real-world change. Your analysis could help reduce delivery times, optimise processes, drive innovation in technology, improve sustainability, or enhance customer satisfaction. This is more than analysing numbers - it's about telling stories through data, solving complex problems, and improving the customer experience at scale. Throughout your apprenticeship … problems Create reports and visualisations that bring data to life Stay up to date with the latest tools and technologies Training Over 42 months, you’ll combine hands-on experience with academic study, working towards a BSc (Hons) in Digital & Technology Solutions (Data Analyst pathway). From day one, you’ll be part of a supportive team that values … and skills increase over the duration of the scheme you will have opportunities to be part of and lead projects, making a difference for customers. The on-the-job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and More ❯