in a senior ICT support role, preferably within an educational setting. Strong technical expertise in Windows and/or Linux environments, Active Directory, Office365, networking protocols, and virtualization technologies. Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team. Exceptional problem-solving abilities more »
Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
their business operations, maintaining high-quality IT support services and fostering trust and reliability. You will handle queries and problems across technologies such as Microsoft365 … Microsoft Azure AD, Microsoft Intune, network issues, SharePoint Online, virtual machines, remote desktop, Windows Server, and internet connectivity. Key Responsibilities: Office365 user management Desktop/server troubleshooting and support SharePoint Online management Resolving complex tickets in a timely manner Maintain accurate issue tracking Deliver high … Technical support: 3 years (required) Key Skills & Experience: Understanding of IT trends and the Microsoft stack, including Azure AD, Azure, SharePoint Online, and M365 Experience with Windows Server 2016/2019 operating systems and the MicrosoftOffice suite Excellent communication and customer-facing skills Hyper-V exposure Experience more »