and technical support. Log, monitor, update and resolve complaints. Internal, customer and distributor support. Engage in continuous product development - continuous evaluation of all product lines. Your Background: HNC / HND / Degree or equivalent in computer science or computer related field. Strong knowledge of Windows, MacOS, and Linux operating systems. Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI). Working knowledge of database setup and maintenance (Microsoft SQL / Access). Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms. Understanding of LIMS set up and communication protocols. Experience in Cyber security essentials desirable but not essential. Apply: It is essential More ❯
Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Reed
backups and monitor logs for operational insights Support both on-premises and cloud-based infrastructure Create and maintain technical documentation and network diagrams Experience Required: Strong understanding of TCP/IP, DNS, VPNs, WAN / LAN, and routing protocols Experience within a similar role Hands-on experience with entire Cisco Stack Skilled More ❯
Dunston, Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
SER (Staffing) Ltd
3rd Line Telecoms Engineer Gateshead (Hybrid) | £37,000 + Car / Allowance | Full-Time, Permanent Our clients are a national MSP with over 250 staff and 10 sites across the UK — and we’re looking for a skilled 3rd Line Telecoms Engineer to join their growing Unified Comms team in Gateshead. What You'll Do: Provide 3rd line … support for VoIP, SIP, PBX, SBCs & connectivityEscalation point for 1st / 2nd line engineersDeploy and support telecoms solutions across customer and internal networksWork with platforms like 3CX, Mitel, Teams Direct Routing, etc.Liaise with vendors, carriers, and clients to deliver top-tier serviceWork with the Development team as well as the BAU team. What You’ll Need: Proven 3rd … line telecoms / UC experience (MSP background ideal)Strong knowledge of SIP, hosted VoIP, SBCs, firewalls, and networking (TCP/IP, QoS)Experience with Teams Direct Routing, 3CX, Gamma Horizon, or similarFull UK driving licence (occasional travel required) What You’ll Get: Hybrid workingCompany car or car allowancePaid certifications & ongoing training23 days More ❯