a related field (or equivalent experience). Proven experience in a senior ICT support role, preferably within an educational setting. Strong technical expertise in Windows and/or Linux environments, Active Directory, Office 365, networking protocols, and virtualization technologies. Excellent leadership and interpersonal skills, with the ability to motivate more »
Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
will handle queries and problems across technologies such as Microsoft 365, Microsoft Azure AD, Microsoft Intune, network issues, SharePoint Online, virtual machines, remote desktop, Windows Server, and internet connectivity. Key Responsibilities: Office 365 user management Desktop/server troubleshooting and support SharePoint Online management Resolving complex tickets in a … years (required) Key Skills & Experience: Understanding of IT trends and the Microsoft stack, including Azure AD, Azure, SharePoint Online, and M365 Experience with Windows Server 2016/2019 operating systems and the Microsoft Office suite Excellent communication and customer-facing skills Hyper-V exposure Experience/understanding of ITIL more »
Gateshead, Tyne and Wear, North East, United Kingdom
In Technology Group Limited
for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the … projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications more »
