3 of 3 JIRA Jobs in Gerrards Cross

Windows, databases and remote access tools. They will have previously worked in a technical support environment, ideally 2nd line and be familiar with service desk ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross More ❯

or degree essential due to the technical nature of the role A minimum of 2 years' experience in second-line technical support Experience with service desk ticketing tools (e.g. Jira ) Proven knowledge and practical experience with: Application Support SQL Windows operating systems Databases Remote Access Tools Excellent interpersonal and communication skills must be confident and articulate on the phone … tickets within agreed SLAs Diagnosing and resolving technical issues, or escalating to the development team where required Installing and customising software solutions for new clients Maintaining support records via Jira and closing tickets with accurate documentation Delivering user training sessions (remotely or on-site) Performing quality assurance testing of bug fixes before customer release Working closely with internal teams More ❯

or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree (essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments, and databases * Excellent … your CV directly to . By applying, you consent to your application being processed and submitted for this vacancy only. KEY SKILLS - Technical Support, SQL, Application Support, Windows, Databases, Jira, Remote Access, Healthcare Technology, Clinical Intelligence, HealthTech More ❯