Application Support Engineer - Jira / 2nd Line - SQL Windows - Gerrards Cross
- Hiring Organisation
- The Workplace Consultancy
- Location
- Gerrards Cross, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
Monitor and respond to support tickets within agreed SLAs Analyse, diagnose and resolve customer issues where possible Maintain, track and close support tickets using Jira Install and customise applications for new customers Work closely with clients to identify activities required for implementation and ensure delivery in a timely … high-quality manner Required experience Minimum two years’ experience in an application support or service desk environment Experience using service desk ticketing tools (Jira preferred) Strong knowledge of SQL Experience supporting Windows environments Understanding of databases Experience with remote access tools Second-line support experience desirable This ...