2 of 2 IT Technician Jobs in Glamorgan

About the Role We are looking for a Service Desk Analyst to join our IT Services team, providing high-quality first-line support to a wide and varied user base. You will act as the 'customer champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong IT support experience, a sound understanding of ITIL practices, and excellent communication skills. You'll be part of a team that plays a critical role in maintaining reliable IT services to staff, patients, and stakeholders. Duties & Responsibilities Act as the primary contact for users, ensuring all incidents and requests are logged, tracked, and resolved in line with service levels. … by demonstrating tasks, sharing knowledge, and contributing to team development. Operate safely and effectively in line with Health, Safety & Wellbeing (HSW) and professional policies. Essential Experience Providing first-line IT support in a Service Desk environment within the NHS Supporting a large and varied user base in IT systems. Working in an ITIL service environment. Meeting SLA targets More ❯

temp Salary : £25,000 Job Elements: - • Out client is up grading all desktops and laptops and require additional resource to ensure this runs smoothly • Responsible for setting up new IT hardware to company specification and delivering it to end users. • Setting up workstations and testing to ensure functioning correctly • Ensuring end users are comfortable with new equipment • Collection … to face • Computer hardware support including but not limited to PC build, inventory management, Manufacturing and Warehouse computer support including backup and recovery • Network support, primarily patching connections to IT equipment The ideal candidate will have: - • HNC/HND/Degree IT graduate, or somebody doing an IT qualification who is seeking experience • MS Office Toolset e.g. More ❯