13 of 13 ITIL Jobs in Glamorgan

firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location: Cardiff - 5 DAYS A WEEK ONSITE Rate More ❯

and ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices in the UK Oversee the delivery of IT services within a Microsoft & ITIL environment, ensuring they meet business needs and comply with established SLAs. Lead IT infrastructure, including IT security initiatives to ensure robust and reliable systems across the business. Collaborate with senior More ❯

or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous. Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career. More ❯

with a practical mindset and a bias for action Effective in using streamlined processes and high-impact reporting tools (e.g. RAID logs, 1-page dashboards) Preferred Certifications: PRINCE2 Practitioner ITIL AWS or Azure Cisco (desirable) Awareness of ISO control frameworks such as ISO More ❯

Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity with Catalyst supervisor modules, power supplies, and fan systems Experience across More ❯

best of their abilities Able to build trust and relationships at all levels Experience in executing test scripts, system databases and automation would be advantageous Qualifications such as ISTQB, ITIL etc. would be desirable Previous technical exposure to Electronic Retail Point of Sale systems would also be considered beneficial What You’ll get in Return Salary starting £31,335 rising More ❯

improve delivery and efficiency What you bring Experience in service transition, onboarding, or customer-facing technical roles such as solutions engineering, IT support, or service desk Practical understanding of ITIL and its application in live service environments Experience working within or managing multi-vendor environments Strong communication and stakeholder engagement skills, able to build trust with both technical teams and More ❯

We re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to More ❯

We’re Looking For Detail-obsessed and highly organised Confident communicator who takes initiative Skilled with MS Office and familiar with PMO best practices Knowledge of HALO ITSM and ITIL Framework PRINCE2 Foundation (or above) is a big plus Why Join Us? £25,000 salary 37.5 hours per week Healthcare cash plan Discounts on retail, travel, socialising & more Cycle to More ❯

stakeholders at all levels Good understanding of data, reporting, and system integration Experience with compliance, risk, and scalable solutions during delivery Nice to have: Certifications like Prince2, Agile, PMP, ITIL Background in technical programme or project delivery Interested? This is a meaty 12-month role with high visibility and real impact. Please get in touch if you're ready to More ❯

stakeholders at all levels Good understanding of data, reporting, and system integration Experience with compliance, risk, and scalable solutions during delivery Nice to have: Certifications like Prince2, Agile, PMP, ITIL Background in technical programme or project delivery Interested? This is a meaty 12-month role with high visibility and real impact. Please get in touch if you’re ready to More ❯

technical teams, preferably within an MSP or IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP More ❯

Neurons or Service Manager or any ITSM platform. (Lead criteria) Strong technical troubleshooting skills. (Lead criteria) Experience of modern coding and development standards, practices, and techniques with UCD focus. ITIL framework knowledge and an understanding of service management principles, including Continual Improvement. Ability to facilitate technical workshops and requirement discussions with stakeholders of varying level of seniority and technical skill … Understanding of information security, system design and support. Understanding of database and server technologies. Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols. Experience with APIs is desirable. ITIL 4 certification. Behaviours We'll assess you against these behaviours during the selection process More ❯