6 of 6 ITIL Jobs in Glamorgan

Desirable: Experience with Microsoft Copilot Studio, Azure AI Foundry, Azure Functions GitHub/GitHub Copilot Low-code/no-code platforms Managed services background ITIL Foundation or equivalent Apply Now If youre an experienced Automation Lead ready to shape a growing organisations automation strategy, wed like to hear from you. ...

monitor costs, billing and service margins. Experience with cellular or satellite communication services, recurring revenue service models or structured service management methodologies such as ITIL would be advantageous. Most importantly, you're proactive, self-motivated and confident coordinating with multiple stakeholders. You'll work closely with our Technical Engineers, Sales ...

What you will be doing: Incident management: Be the first point of contact for telecoms incidents, logging, categorising and prioritising faults in line with ITIL best practice. Service level management: Resolve tickets within agreed SLAs with timely responses, accurate updates and clear documentation. Ownership and escalation: Own incidents ...

reports and identify opportunities to improve performance. Contribute to developing Standard Operating Procedures (SOPs) and delivering training for new technologies and processes. Champion ITIL best practices and help shape the future of our IT Service Management processes. What We're Looking For You'll be someone who enjoys taking ownership … supporting others, and finding solutions to challenging technical issues. An ITIL qualification. At least two years' experience within an IT Service Desk or Technical Support environment. Experience supporting users in large scale software environments. Strong knowledge of Incident and Service Request Management. Excellent communication and stakeholder management skills. Experience working ...

service performance and analysing SLA/contract performance Leading regular customer service reviews and producing performance reports Identifying opportunities for continual service improvement Supporting ITIL-based service management initiatives Managing communication around major incidents and supporting recovery activities Supporting contract renewals and commercial discussions with suppliers Managing supplier relationships … Service Delivery Experience creating, negotiating and managing SLAs Strong customer governance and service review experience Experience managing suppliers and third-party relationships Knowledge of ITIL principles and service management practices Experience of project management methodologies Good commercial awareness, including service costing and contract discussions A good understanding of hardware, software ...

Line level. Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network. Experience in using ITIL based ticketing system (ITIL foundation preferred). Our People Our people are what makes Exponential-e Group the company it is today. This year’s employee ...