Telecoms Helpdesk Technician (Desk-Based)
- Hiring Organisation
- Flotek
- Location
- Bridgend, Mid Glamorgan, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service … Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear ...