Swansea Vale, Swansea, West Glamorgan, Wales, United Kingdom Hybrid / WFH Options
ERS
Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to … to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability, and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership and … communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. Key responsibilities Major Incident Management Own and manage the end-to-end Major Incident process, ensuring More ❯
across Managed IT, Cyber Security, and Communications sectors. Team Leadership: Build, lead, and inspire a high-performing marketing team, fostering a culture of creativity, accountability, and continuous improvement. Campaign Management: Oversee the planning, execution, and performance of multi-channel marketing campaigns, including digital, content, email, social media, and events. Brand Management: Ensure consistent brand messaging and visual identity … market research and competitor analysis to identify trends, opportunities, and threats, informing strategic decisions. Sales Alignment: Collaborate closely with the Sales Director and both the New Business and Account Management teams to align marketing efforts with sales goals and drive growth in both new and existing business. Event & PR Management: Plan and manage industry events, including Flotek's … own webinars, demo days, and supplier-led events. Oversee PR initiatives to boost brand exposure and thought leadership. Marketing Vendor Management : Manage relationships with marketing vendors and suppliers, ensuring effective use of marketing allowances and co-branded opportunities. Budget Management: Manage the marketing budget effectively, ensuring maximum return on investment. About you: Qualifications: Proven experience in a senior More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Yolk Recruitment
and champion continuous improvement. Coach other teams and contribute to the delivery community of practice. Planning & Delivery: Plan and manage complex delivery activities across the full product lifecycle, ensuring stakeholder alignment and continuous flow of value. Lead backlog refinement, roadmap creation, and sprint planning. Process Improvement: Drive innovation and efficiency by identifying delivery bottlenecks, streamlining processes, and leveraging performance … metrics for data-driven decisions. StakeholderManagement: Manage complex relationships with senior stakeholders and suppliers. Communicate progress and negotiate priorities and trade-offs effectively. Finance & Contracts: Oversee budgets, contracts, and supplier relationships to ensure cost-effective delivery. Qualifications & Skills: Essential: Master's degree or equivalent experience. Certified Scrum Master (or equivalent). Expert in Agile and Lean methodologies. … Strong leadership in multi-disciplinary Agile teams. Proven ability to manage complex projects and stakeholder expectations. Experience in budgeting, contracting, and supplier management. Desirable: Knowledge of NHS/Welsh healthcare systems and terminology. Membership in Agile professional bodies. Personal Attributes: Strategic thinker and pragmatic problem-solver. Excellent communicator, capable of managing sensitive and complex discussions. Metrics and outcomes-driven More ❯
definition Contribute technical aspects of business functional and non-functional requirements to a level that enables effective delivery of agreed changes. Testing and definition Management. Support the planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed standards and regulations where applicable. Testing includes the creation of test cases, test scripts … test reports, test plans, etc. for all appropriate test phases to measure and improve the quality of the software being tested. Data Management. The management of data and information in all its forms and the analysis of information structure (including logical analysis of taxonomies, data and metadata). The development of innovative ways of managing the information assets of … the organisation. Application Support Management. The management and prioritisation of Incident (IR), Service (SR), Problem (PR) and Change (CR) records and the requisite providing of Subject Matter Authority (SMA) advice or training to users, or specifying changes to systems and or data with applicable updating of documentation and system's developers and/or with colleagues specialising in different More ❯
engineering and design teams to deliver high-quality products on schedule. Analyze market trends, customer feedback, and competitive landscape to inform product decisions. Drive cross-functional alignment and manage stakeholder expectations. Monitor product performance and iterate to optimize user experience and business outcomes. Skills & Experience: Proven experience as a Product Manager or similar role managing digital products. Strong understanding … of product management frameworks and agile methodologies. Excellent communication, stakeholdermanagement, and leadership skills. Data-driven mindset with ability to translate insights into actionable plans. Ability to manage competing priorities in a fast-paced environment. Familiarity with user experience design and technical concepts is a plus. Qualifications: Bachelor's degree in Business, Computer Science, Engineering, or related More ❯
services sector In-depth understanding of Agile methodologies (Scrum, Kanban) Expertise in writing user stories and defining acceptance criteria Ability to work in a dynamic, fast-paced environment Excellent stakeholdermanagement and communication skills This is an urgent requirement with interviews taking place next week. To apply, please send your CV More ❯
CF37, Pontypridd, Rhondda Cynon Taf, Mid Glamorgan, United Kingdom
Artis Recruitment
IT and AI Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation. This is an exciting opportunity to … initiatives to streamline workflows using AI, machine learning, and data-driven tools. Pilot emerging technologies and assess potential benefits for scalability and performance. Required Background Strong experience in IT management or applications leadership roles. A background in digital automation, process improvement, or AI-based solutions. Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics). Excellent … communication and stakeholdermanagement skills. Solid grasp of CRM systems (Microsoft CRM preferred). Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk). Degree in IT, Computer Science or related discipline. The Nice To Haves Exposure to platforms such as Power Automate, UiPath, or OpenAI tools. Understanding of IT service frameworks such as ITIL. Relevant certifications (e.g. More ❯
by coaching and enhancing our people managers to a higher standard. Supporting the business in making impactful people transformation. What we're looking for What were looking for: Competencies: StakeholderManagement & Communication: Excellent communicator with the ability to effectively interact and influence at all business levels. Proactivity & Delegation: Autonomous thinker, capable of delegating to the wider team as … Experience: Experience with HR best practice within Engineering heavy (and ideally Product and Design) business environments Experienced in HR transformation projects with an organisational development inclination CIPD qualified Previous management experience Comprehensive understanding of generalist HR principles and fostering company culture A proactive individual with a hands-on approach to support the HR team as needed Our commitment to More ❯
a focus on system maintainability Skills and Experience Demonstrated experience working with SaaS architectures Familiarity with various technology stacks (Java, .NET, React, AWS, Azure, Docker, Kubernetes) Confident communication and stakeholdermanagement Experience aligning delivery KPIs and SLAs with engineer strategy Software Lead/Software Design/SaaS/Product/APIs/Permanent/Cardiff/Hybrid/ More ❯
Senior Salesforce Developer Cardiff 2x a week Permanent Generous salary and benefits package ThisCardiff-based client is home to a dynamic and expanding software business that delivers analytical and management tools to organisations across both public and private sectors. With a growing need for enhanced integration capabilities and faster deployment of updates, our client is expanding the salesforce development … for ensuring clients maximize the value of the platform without compromising on quality or compliance. Skills and Experience 5+ years of hands-on experience as a Salesforce Developer Strong stakeholdermanagement and personal skills - the developer who fills this position will be the right-hand person to the Dev Manager so this role needs someone who has great More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Identify Solutions
stand-ups, removing blockers, and managing risks Oversee budgets, dependencies, and plans to ensure smooth delivery We are looking for someone with experience delivering high-profile digital programmes, strong stakeholdermanagement skills, and confidence managing multiple teams and commercial relationships. Are you interested in finding out more? If so, please contact James Chau on More ❯