Dell servers,Cisco firewalls,Juniper and Cisco switches Brocade fabric switches,SAN storage,VMware SolarWinds,Endace packet probes,Gigamon,Nexor data diodes VDI environments ESXi and KVM Hypervisors WindowsServer OS RedHat Enterprise Linux OS Monitor and maintain system performance, availability, and security Troubleshoot and resolve incidents, escalating toLevel 3 support teamswhen necessary Liaise with Level … Kubernetes, OpenShift, K3s, Podman, Rancher Networking : Cisco firewalls/switches, Juniper switches, Brocade fabrics Storage & Virtualisation : SAN, VMware ESXi, VDI Monitoring & Security : SolarWinds, Endace, Gigamon, Nexor Operating Systems : WindowsServer, Linux Strong troubleshooting and diagnostic skills Familiarity with Linux and Windowsserver environments Ability to work independently and collaboratively in a secure More ❯
incidents and service requests, ensuring timely and effective resolution Lead root cause analysis and implement long-term solutions to recurring issues Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments Maintain and improve internal documentation, processes, and knowledge base articles Deliver on-site support for critical issues and project work as required Collaborate … Minimum 3–5 years’ experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment Strong technical knowledge in: WindowsServer (2016/2019/2022) Microsoft 365 administration and support Active Directory, Group Policy, DNS/DHCP Networking (VLANs, firewalls, routers/switches) Virtualisation technologies (Hyper More ❯
Caerphilly, Mid Glamorgan, Wales, United Kingdom Hybrid / WFH Options
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you'll do: Troubleshoot and resolve 2nd-3rd line issues across infrastructure, cloud, and networking. Support and deliver IT projects (migrations, deployments, implementations). Manage Microsoft 365, Azure, WindowsServer, VMware/Hyper-V. Work with storage/backup solutions (SAN, NAS, Veeam). Support security technologies (firewalls, VPN, wireless). What we're looking for … Proven 2nd/3rd line support experience. Strong knowledge of Microsoft 365, Azure, and Windows Server. Virtualisation experience (VMware, Hyper-V). Networking & security skills (VLANs, VPNs, firewalls). Backup/storage knowledge. Certifications (Microsoft, VMware, CompTIA, ITIL) are a bonus - or willingness to work towards them. What's on offer: Competitive salary + £3,600 guaranteed annual More ❯