2 of 2 Remote Applications Support Jobs in Glasgow

L1 Application Support Engineer Application Deadline: 31 August 2025 Department: Infrastructure & Support Employment Type: Permanent - Full Time Location: Glasgow/Hybrid Reporting To: Head Of Application Support Description We're looking for proactive and customer-focused L1 Application Support Engineers to join our growing support team. As the first point … of contact for our customers, you'll play a key role in delivering high-quality application support, managing incoming requests, and ensuring issues are logged, triaged, and resolved in line with service level agreements. This role offers the opportunity to work across a varied customer base, supporting business-critical applications, carrying out system health checks, and contributing … excellent communication skills, experience in service desk operations, and a passion for delivering great customer service - we'd love to hear from you. Key Responsibilities Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met Carry out initial investigations and troubleshoot where possible to resolve issues More ❯

Application Support Engineer - Edinburgh/Glasgow Hybrid - 25-28K + Bonus Rotational shifts as follows (change from week to week): Morning : 6am to 2:30pm (working from home these weeks) Mid : 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the … re settled into the team) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function. This would be a brilliant fit for someone with proven Application Support … ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!). Key Responsibilities: Take the reins across 1st line application support Tackle support requests, prioritising and escalating tickets to 2nd Line/above as needed Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to More ❯