Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Pelion IoT Limited
role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident ManagementChangeManagement Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is effectively More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Capgemini
D, and business leaders to align workforce initiatives with strategic goals. Support the integration of skills frameworks into existing HR systems (e.g., LMS, talent management platforms). Monitor industry trends and workforce transformation practices to ensure a forward-looking approach. Provide actionable insights and recommendations based on workforce data … and analytics. Support changemanagement and communication plans to embed new frameworks and tools effectively. As part of your role, you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading … a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. Experience in Agile Methodology, Design Thinking and ChangeManagement is desirable. Experience of proposition building and delivery. Applicants must comply with UK security clearance requirements, including no trips longer than More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Capgemini
both client and personal growth by engaging in activities across: ERP Solution Delivery : Lead large-scale ERP solution delivery, managing planning, stakeholder engagement, and changemanagement to ensure successful implementation for clients. Business Development : Lead or contribute to client proposals, RFPs, and pitch preparations for SAP S/… executive leadership and clients. Business Translation: Translate technical changes into business-friendly artefacts that allow stakeholders to evaluate operational impacts effectively. Budget and Timeline Management: Proven track record in delivering projects on time and within budget, with clear evidence of handling budgetary responsibilities in a consulting setting. Senior Manager More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Capgemini
how technology can be applied to deliver business value in the supply chain and the technology development lifecycle from design to implementation with supporting change management. Experience in consultancy methods and approaches, learned through either working for a consulting organisation or via project implementation with a Retailer, global CP More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Experis - ManpowerGroup
Master. Strong background in technical development. You may be assessed on key skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. Purpose of the role: To develop scrum principles … goals aligned to industry best practices and the bank's objectives, fostering a high-performing technology team and supporting successful scrum project progression. Accountabilities: Management and fostering of a high-performing engineering team through technical guidance and support. Identification and implementation of process improvements to enhance technology development efficiency. … excellence. Collaborate with stakeholders to ensure technology initiatives align with business objectives, security, and regulatory requirements. Agile Coach Expectations: Contribute to strategy, requirements, and changemanagement, including resource and policy planning. If managing a team, define roles, plan for future needs, and contribute to performance and pay decisions. More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Capgemini
how technology can be applied to deliver business value in the supply chain and the technology development lifecycle from design to implementation with supporting change management. Experience in consultancy methods and approaches, learned through either working for a consulting organisation or via project implementation with a Retailer, global CP More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Capgemini
to-end HR Transformation building next gen target operating models for complex organisations. Design and delivery of upskilling for the HR workforce. Experience in changemanagement and transformation in the HR space in large scale organisations. Currently working in a major Consulting firm, and/or in industry More ❯