a full sales funnel from scratch across both UK and US Academic Success markets Prospect, qualify, demo, and close new pilot partnerships Create outbound and inbound workflows that scale Customer Validation & Insight Conduct early validation calls to uncover customer needs, test messaging, and continue to evaluate market potential Informing Product, Marketing, and the New Markets team to … with flexible hours Bonus Experience selling into UK or US Higher Education Familiarity with the assistive tech or accessibility space Knowledge of sales tools (e.g., HubSpot, RocketReach) Comfortable synthesising customerinsight into actionable strategy Why Join Us? Competitive salary with EMI share options 33 days holiday (including public holidays) 9-day fortnight Remote-first with team meetups Personal More ❯
Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends … identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. More ❯
highest standards. This role focuses on aligning the business product strategy with operational excellence, ensuring that delivery processes are efficient & agile.Leading cross-functional teams across product management, delivery, and customer operations, this role ensures that product road-maps are executed effectively, customer on boarding is smooth! Role overview: Define & execute the product vision and strategy for the customer Lead the creation of a strategic product road-map You will prioritise (features & initiatives) based on customer insights & market trends Oversee the planning, execution, risk management & quality assurance of all products & releases Implement and refine agile best practices & framework Manage the product strategy & execution, ensuring client & stakeholders are aligned and informed. Own the end-to-end customerMore ❯
