3 of 3 Remote Customer-Centricity Jobs in Glasgow

with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and … with senior stakeholders to understand their challenges and priorities, aligning research and analytics plans to strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress … Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support the design and improvement of products and services through customer-centric approaches and iterative development. What we expect from you: Proven experience in customer experience, data analytics, business intelligence, or VoC roles. Expertise in designing More ❯

obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a More ❯

delivered and transition smoothly to agile methodologies. This is an excellent opportunity to join a team that is going from strength to strength, building and shaping more customer-centric ways of working across. Key Responsibilities Provide hands-on coaching to teams and individuals, helping them to understand and excel in agile practices. Facilitate the adoption of … loops. Facilitate workshops, training sessions, and coaching engagements to build agile capabilities. Encourage the use of metrics and data-driven decision-making to optimize delivery. Promote a customer-centric mindset within teams. Assist with economic decision-making and facilitate capability and feature estimation. Advocate for lean thinking and systems thinking in agile practices. Support the transition More ❯