Customer Experience Specialist
Glasgow, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Getronics
continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative research studies (e.g., interviews, focus groups, workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product More ❯
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