2 of 2 GAP Analysis Jobs in Glasgow

Analyst with expertise in large, complex businesses. Experience in Finance Transformation and/or Business Integration programs, as well as in regulated Financial Services environments, is desirable. Formal business analysis qualification or professional body membership is preferable. Proficient in MS Office, including Visio. Familiar with project tools like Planview, Smartsheets, Jira, or Dev Ops. Skilled in creating as-is … and to-be business process maps and wireframes. Capable of requirements elicitation, fit/gap analysis, and preparing functional design documents. Experienced in identifying process and system improvement opportunities. Confident in managing and maintaining key relationships within projects. Excellent interpersonal skills and business presentation abilities. Ability to synthesise learning from diverse opportunities and sources. Diligent and comfortable with More ❯

KPIs and SLAs, and ensuring the team delivers a seamless IT support experience to all users. Key responsibilities of the IT Service Desk Manager role include: Conducting a comprehensive gap analysis of the current service desk and providing recommendations for improvement Reviewing and optimising the company's ITSM tool and processes to enhance efficiency Developing and implementing effective More ❯