and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performancemonitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and growth Champion customer satisfaction, insight-driven change, and service excellence Develop robust reporting alongside More ❯
testing and release of these into production. Maintain development, test and live server environments. Develop and maintain dashboard and reporting features in response to business needs and to support performancemonitoring and analysis. Develop the business-facing portal to improve user experience of interacting with systems and encourage engagement with self-service features like incident logging and support More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Lorien
skills in dashboard development & visualisation Demonstrable strong skills and knowledge across Power BI, tooling such as SSRS/SSIS/DAX, data architecture Strong SQL skills - querying/query performancemonitoring Ability to lead on technical projects and liaise with staff of varying disciplines Ability to mentor internal staff as well as liaise with external representatives/suppliers More ❯
skills in dashboard development & visualisation Demonstrable strong skills and knowledge across Power BI, tooling such as SSRS/SSIS/DAX, data architecture Strong SQL skills - querying/query performancemonitoring Ability to lead on technical projects and liaise with staff of varying disciplines Ability to mentor internal staff as well as liaise with external representatives/suppliers More ❯
