Amazon Connect Architect
glasgow, central scotland, united kingdom
Axiom Software Solutions Limited
CDK. • Implement automated testing and version control for safe, repeatable deployments. Operational Excellence • Define KPIs/SLAs (AHT, CSAT/NPS, abandonment rates) and build real-time dashboards for performance monitoring. • Lead capacity planning, incident management, and continuous improvement initiatives. Stakeholder Engagement • Conduct CxO-level workshops, translate business objectives into technical roadmaps, and maintain governance with PMO and regulatory More ❯
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