ITAV Technician
Glasgow, Scotland, United Kingdom
University of Glasgow
solutions and advice to all staff, students, and visitors in the use of IT equipment and provide first and second line support for all University end user systems. Provide remote online or in person on-site support as identified by business requirements. 3. Install and configure Information Services supported client platforms and associated IT peripherals, and connect to the … solving skills for all audio-visual and videoconferencing equipment, escalating more complex issues to relevant Information Services teams as appropriate. 6. Installation, configuration, networking, and software support of non-desktop systems in lab environments 7. Managing and prioritising own workload to ensure jobs are completed in an efficient manner. 8. Provide campus-wide second line support for calls raised … through the Information Services Helpdesk system, via on site, telephone, or remote desktop support as appropriate. Liaise, plan and schedule with users to ensure prompt and satisfactory resolution of problems. 9. Undertake training and skills development activities to build competencies across a range of AV and IT technical areas and apply this knowledge to technical activities to further More ❯
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