3 of 3 Remote Desktop Jobs in Scotland

function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network, and server support. The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery at the 2nd line level. … to ensure the call answering KPI’s are maintained. Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA’s. Provide onsite and remote desktop and server support. Build rapport with all new and existing clients to develop positive working relationships. Manage, update and close tickets in the call queue. Actively chase … systems are reported to your Data Protection Controller. To undertake such other duties as may be reasonably expected. Required Skills and Experience: Good understanding of IT infrastructure. Knowledge of desktop, server, printers and storage hardware and their components. Knowledge of network devices and their roles. Ability to plan, organize and adapt to changing job tasks within own role. Open More ❯

actively hiring candidates to expand their teams. Employment Type: Contract Location: Dundee, Scotland Work setting: Onsite Responsibilities Good in Data Analysis & Reporting using MS Office and ITSM tools Coordinate desktop changes to avoid deployment collisions on high priority incidents. Prepare requests for rollout. Participate in incident handling concerning desktop changes. Participate in projects concerning bigger desktop changes … for example rollout of new antivirus. Microsoft environment knowledge (desktop, o365). Have good technical understanding of the products building up a desktop service. Experience from the desktop environment. Understanding and experience of ITSM and ticketing process. Technical Requirements On site support experience necessary. Ability to carry out commissioning of new laptops and desktops across shopfloor as … Maintain the asset inventory at the facility and update on the desired tool. Disciplined, systematic problem solving skills required. Knowledge of Active Directory ITSM ticketing tools such as ServiceNow. Remote desktop connectivity applications like Team Viewer. MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio VPN (Cisco) and remote dial More ❯

solutions and advice to all staff, students, and visitors in the use of IT equipment and provide first and second line support for all University end user systems. Provide remote online or in person on-site support as identified by business requirements. 3. Install and configure Information Services supported client platforms and associated IT peripherals, and connect to the … solving skills for all audio-visual and videoconferencing equipment, escalating more complex issues to relevant Information Services teams as appropriate. 6. Installation, configuration, networking, and software support of non-desktop systems in lab environments 7. Managing and prioritising own workload to ensure jobs are completed in an efficient manner. 8. Provide campus-wide second line support for calls raised … through the Information Services Helpdesk system, via on site, telephone, or remote desktop support as appropriate. Liaise, plan and schedule with users to ensure prompt and satisfactory resolution of problems. 9. Undertake training and skills development activities to build competencies across a range of AV and IT technical areas and apply this knowledge to technical activities to further More ❯