3 of 3 Remote/Hybrid Root Cause Analysis Jobs in Glasgow

quality standards. Supporting and optimising Oracle Identity Manager within operational environments. Conducting vulnerability assessments and penetration testing (VAPT) to identify and mitigate risks. Performing root cause analysis and trend analysis to drive service improvements. Developing and maintaining standard operating procedures (SOPs) and technical documentation. Mentoring team ...

across our engineering landscape. Responsibilities • Maintain and deploy automation services, ensuring stability and reliability across environments. • Investigate and resolve failures in automated flows, performing root cause analysis and implementing corrective actions. • Extend proof-of-concept (POC) code into robust services and ensure ongoing sanity testing post-deployment ...

prioritization and escalation trigger · Incident Closure · Incident resolution · Article creation and collaboration with Service Desk Experts to create new articles · Problem Creation for RCA (Root Cause Analysis (if applicable) · Customer on site visit for crisis mgmt. and complex issues resolution · Manage KPIs including NPS (Net Promotor Score ...