1 of 1 Remote Root Cause Analysis Jobs in Glasgow

Manage and report on SLA adherence, escalations, and ticket backlog. Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications. Analyse incident trends and drive root cause analysis and long-term remediation. Collaboration & Escalation Act as the escalation point for major incidents during and outside business hours as needed. Collaborate with infrastructure, cloud More ❯