Senior Analyst - Microsoft 365
- Location
- Glasgow, Scotland, United Kingdom
senior technical escalation point for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related services, resolving complex incidents and problems. Lead root cause investigations and problem management activities, driving preventative actions and continuous service improvement. Define and maintain Microsoft 365 governance, technical standards, documentation, and operational … complex issues across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related technologies. A proactive problem‐solver with experience applying structured troubleshooting, root cause analysis, and continuous improvement practices to enhance service performance, stability, and user experience. An effective collaborator and communicator who can build ...