5 of 5 Remote Root Cause Analysis Jobs in Glasgow

Actively participate in the weekly Change Advisory Board (CAB) meetings, ensuring that changes are aligned with customer needs and service delivery standards. Post-Incident Analysis: Chair and lead Root Cause Analysis (RCA) and After-Action Review (AAR) meetings following major incidents, producing clear and comprehensive reports More ❯

with cross-functional teams, including product development, marketing, and IT, to ensure continuous improvement in customer satisfaction and business performance. What to expect: Data Analysis & Insight Generation: Collect and analyse customer and business data from multiple sources, including surveys, feedback forms, CRM systems, and transactional databases. Interpret data to … areas for improvement in the customer experience journey. Apply statistical techniques and predictive modelling to forecast customer trends and anticipate future needs. Use exploratory analysis to detect patterns, correlations, and anomalies in data. Data Management & Engineering: Analyse existing data structures to understand their architecture and relationship to business processes. … develop processes for data collection, extraction, cleansing, transformation, and integration to ensure high data quality and eliminate inconsistencies. Develop efficient data schemas to facilitate analysis and integration with other sources. Reporting & Visualisation: Prepare comprehensive reports and dashboards to communicate key findings and recommendations to stakeholders. Develop dynamic reports and More ❯

and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and proactively identify opportunities for improvement to prevent future incidents. Participate in on-call rotations and after More ❯

desk teams to ensure project success and client satisfaction. ✅ Troubleshooting & Optimization: Proactively identify and resolve infrastructure performance issues, ensuring maximum uptime and reliability. Conduct root-cause analysis and implement corrective actions to prevent re-occurrence. Required Skills & Experience: 🎯 Core Microsoft Expertise: Strong knowledge of Microsoft 365 design More ❯

LAN systems, ensuring high availability and performance. Maintain compliance with network security standards and implement necessary controls. Coordinate with third-party vendors to perform root cause analysis and resolve complex issues. Develop and maintain technical documentation, including support guides and implementation plans. Work closely with globally distributed More ❯