2 of 2 Remote/Hybrid SLA Jobs in Glasgow

equivalent, to support operational and engineering insight. Commission monitoring across fibre nodes, OLTs and Layer 1-3 network equipment. Define baseline performance metrics and SLA-led alert thresholds. Work closely with network and operational teams to align monitoring with evolving topology. Drive continuous improvement across monitoring architecture, tooling and processes. ...

periodic meetings with vendor project leads/program managers to monitor progress. • Oversee overall testing governance, including measurement, baselining, and tracking of KPIs and SLA • Collaborate with key stakeholders to gather and understand business requirements. Key Skills and Experience • Proven experience in UAT planning, design, execution, and defect management. • Hands … testing standards. • Mandatory domain expertise in Payments & Liquidity Beneficial Skills and Experience • Experience in programme management and testing governance. • Familiarity with KPI and SLA measurement and reporting. • Exposure to large-scale financial services environments. • Ability to drive process optimisation and continuous improvement. • Knowledge of additional automation or reporting tools (e.g. ...