2 of 2 Remote/Hybrid SLA Jobs in Glasgow

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

liaise with customers and other internal or external agencies and third parties. Ensure overall adherence to quality procedures and working processes. Ensure awareness of SLA agreements, and perform all ticket actions in time-scales to support SLA success. Provide input to customer and management reports. Identify and agree cover wherever ...