7 of 7 Remote Service Delivery Jobs in Glasgow

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯

workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product and service transformation. Act as a subject matter expert in VoC, providing actionable intelligence to journey owners, product teams, and executive stakeholders. Work with Service desks, Resolver teams, HR and … strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over time. Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support More ❯

Senior Project Manager - Glasgow Hybrid - Circa 75K + Bonus Lorien's longstanding client is looking for a Senior Project Manager to join their growing team and lead the delivery of implementation projects for their flagship solution already in play around the world with a global and expanding customer base. This role is key to ensuring high-quality delivery across the board; embedding best practice into every aspect of service implementation. This is an opportunity to shape project management in a forward-thinking, fast-paced environment, while managing a portfolio of simultaneous engagements and working with representatives from varying disciplines to improve processes, ensure client satisfaction and trust, and expand accounts. Key Responsibilities: Lead day-to-day … delivery of software implementations Manage project scope, timelines, budget, and resources across multiple concurrent projects Maintain clear and effective project documentation including project plans, risk/issue logs, and delivery milestones Chair regular internal and external meetings, ensuring risks, blockers and actions are tracked and resolved efficiently Provide hands-on leadership, mentoring and motivation to project teams within More ❯

Senior Project Manager - Glasgow Hybrid - Circa 75K + Bonus Lorien's longstanding client is looking for a Senior Project Manager to join their growing team and lead the delivery of implementation projects for their flagship solution already in play around the world with a global and expanding customer base. This role is key to ensuring high-quality delivery across the board; embedding best practice into every aspect of service implementation.This is an opportunity to shape project management in a forward-thinking, fast-paced environment, while managing a portfolio of simultaneous engagements and working with representatives from varying disciplines to improve processes, ensure client satisfaction and trust, and expand accounts. Key Responsibilities: Lead day-to-day delivery of software implementations Manage project scope, timelines, budget, and resources across multiple concurrent projects Maintain clear and effective project documentation including project plans, risk/issue logs, and delivery milestones Chair regular internal and external meetings, ensuring risks, blockers and actions are tracked and resolved efficiently Provide hands-on leadership, mentoring and motivation to project teams within a More ❯

in SD WAN and cloud networking. You'll be heading up a skilled team of Network Engineers across the UK and Australia, shaping the strategy and day to day delivery of business critical network infrastructure. This isn't just about people management; you'll bring deep technical knowledge to the table and driving continuous improvement across a global environment. … HPE SD WAN experience a huge plus Own the roadmap for WAN LAN strategy and cloud networking initiatives Take charge of vendor relationships and contracts to ensure world class service delivery Balance BAU and support functions with future focused automation and innovation Represent the Network function at the highest levels, working closely with senior stakeholders What you'll More ❯

passion and drive to take a lead role in continuing to improve the quality of the services we provide to the people we support and to effectively guide local Service Co-Ordinators to manage our frontline staff. This role is pivotal to the success of our mission and aim to assist Adults and Children with support needs to live … our Central Services to deliver high quality services, which covers the Central area. The post holder will be based in our Glasgow office. A commitment to continuous improvement of service delivery is essential as is the ability to build positive working relationships with funders and other partners. Working closely with the Area Manager, the Services Manager will be More ❯

of a team who are professional and deliver world-class recruitment solutions to our customers. Identifying and building partnerships with both new and existing clients and candidates Providing outstanding service delivery to your portfolio of customers. Partnering with new candidates and working with them to secure their career ambitions. Handling the full recruitment process - from shortlisting through to More ❯