SC Cleared IT Helpdesk Analyst
- Location
- Glasgow, Scotland, United Kingdom
update relevant knowledge base articles. Escalate complex issues to appropriate technical teams and follow through to resolution. Support endpoint configuration, imaging, and basic asset management tasks. Provide clear, professional user communication and maintain high customer service standards. Participate in rota-based shift coverage within the core working hours … support when required. Qualifications: Active SC Clearance required and evidence of government engagement within the last 12 months. ITIL Foundation certification or equivalent service management training preferred. CompTIA A+ or equivalent hardware support certification desirable. Education Requirements: Minimum of A-levels or equivalent vocational qualification. A degree in computing ...