1 of 1 Deskside Support Jobs in Gloucester

including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services. Job Summary Provide Deskside support at the agreed Customer Locations for those changes that cannot be implemented remotely and for those incidents and problems that cannot be resolved remotely. For malfunctioning equipment … that cannot be repaired at the Deskside, provide spare equipment from inventory on a swap basis. Deploy standard build on the spare equipment and keep it ready in loan pool. Ensure that where a failed device or old device is being refreshed and has to be exchanged, the replacement equipment is fully functioning and maintain the asset records in … of applications Software in keeping with change control policies and procedures. Prioritise VIP user calls at the Service Desk level. Through IVR calls would directly get diverted to remote support team. Manage any Third Party Providers that provide and support EUS equipment and Software maintenance. Assist in activities to plan, order, install, test and maintain all EUS devices More ❯