IT Service Desk Technician
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Gloucester, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £36,000 per annum
procedures Diagnose and resolve hardware and software issues, escalating where required Install, remove, test, and support IT hardware and applications Maintain accurate records and documentation in line with ITIL processes Support change activity, investigations, and problem resolution work You’ll work closely with service desk colleagues, technical teams … role Strong knowledge of desktop hardware, software, and user environments Experience working to SLAs and structured support processes A methodical approach to troubleshooting and documentation Confident communication skills with technical and non-technical users The ideal candidate will be organised, customer-focused, and comfortable working in a process ...