5 of 5 ITSM Jobs in Gloucester

business and IT stakeholders to gather and analyze automation requirements Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules Create custom applications and extend ServiceNow platform capabilities as needed Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub) Maintain … management and governance processes Provide training and support to end-users and internal teams on ServiceNow automation features Additional Experience/Knowledge: Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, or CSM Experience with ServiceNow Flow Designer, Workflow Editor, and IntegrationHub Knowledge of scripting languages like JavaScript and familiarity with Glide API Experience with web technologies (REST/… solving, analytical, and communication skills Ability to work independently and in a cross-functional team environment ServiceNow Certified System Administrator (CSA) is required Additional certifications (e.g., Certified Application Developer, ITSM, ITOM) are a plus Key Skills/Knowledge/Experience Required ServiceNow Development: Strong hands-on experience with ServiceNow platform configuration and development Proficiency with Flow Designer, Workflow Editor, and More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Analyst More ❯

. The Digital Innovation team includes the Digital & ICT projects management office, technical specialists, developers and the business communications/engagement team. We work alongside our colleagues in IT Service Management, Infrastructure and Security. This role is fully funded and allocated to the education case management transformation programme and will be reporting into the Programme Manager. As Business Change Manager More ❯

act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes More ❯

ITSM Software Consultant Permanent, full ti me (flexible) Location: WFH/visits to customers sites Salary: up to £40,000 pa (depending on experience) Transforming Service Management Our client, iService Solutions are UK-based company that specialises in Service Management implementation on the global stage. Everything they do is underpinned by a passion for workflow and technology, coupled with long … and support of Helpdesk, IT and Enterprise Service Management as well as Asset Management Solutions. Due to their continued growth, they are now looking for a resourceful and creative ITSM Software Consultant to join their busy team. ITSM Software Consultant , the role: Working directly with the customers to understand their needs - building relationships and managing their expectations Proposing solutions and … A high level of interpersonal and communications skills Full UK driving license Desirable: Experience of Microsoft platforms (Windows Server, SQL Server, IIS) Hands-on experience of working within IT Service Management software solution ITIL v2 or v3 Foundation Certification ITSM Software Consultant , the benefits: Opportunity to join a vibrant and engaging team and friendly working environment Discretionary bonus Flexible working More ❯