2 of 2 Performance Management Jobs in Gloucester

IT services. Ready to lead a team that makes a real difference in how our customers experience technology? Apply today and lets start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of service delivery. Team Management … enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement. Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction. Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need … to be addressed. System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance. Project Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget. Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide expert guidance on More ❯

the internal support to the Airport+ production line (ROPS and AMDB products) including the out-sourced department. Continued support will be in the form of day-to-day workflow management, query resolution, problem solving and performance management and also be able to update the Navblue products of Airport+ production line as per Navblue specifications and quality standards. … effectively within the team and to others departments any inconsistencies or missing information in the AIP and follow up corrective actions Manage personal workload effectively using organizational and time management skills to achieve scheduled production targets. Knowledge, Skills, Demonstrated Capabilities & Competencies: Demonstrate professional attitude, motivation and enthusiasm towards day-to-day tasks Show willingness to learn and develop: be … responsive and take action on positive and constructive feedback to improve personal performance whilst training and in production Communicate clearly and concisely, both written and verbally, within the team, department and externally Participate and demonstrate active listening skills in meetings and workshops as requested Collaborate, share ideas and work effectively to achieve collective team goals Take ownership of assigned More ❯