2 of 2 Remote Process Improvement Jobs in Gloucester

Systems Manager to lead support and service delivery across a suite of core business applications. This is a hands-on leadership role with responsibility for the performance, stability and improvement of multiple line-of-business systems. You’ll act as the key contact between users, internal IT teams and suppliers, owning incidents, changes, and enhancements from initiation through to … aligns with business objectives and user needs Manage third-party suppliers and licensing agreements Own ITIL-aligned processes including incident, problem, and release management Develop SLAs, service metrics and improvement plans Contribute to system upgrades, integrations and testing activities Engage business users to drive adoption, training, and feedback loops Essential experience: Track record supporting enterprise applications within a service … led IT function ITIL v3 or v4 knowledge—able to implement process improvements and manage service levels Experience managing internal and supplier-led application support teams Able to engage with both technical and non-technical stakeholders Strong organisational and analytical skills Desirable: Experience supporting business-critical systems such as ERP, CRM, or CAD Understanding of data protection, security and More ❯

From Exchange and AD to Azure, M365, Intune, SCCM, and server patching, you’ll be the go-to expert for all things infrastructure. You’ll also contribute to continuous improvement, automation, and key digital transformation projects, all within a stable, well-resourced, and employee-focused environment. Occasional out-of-hours work may be required to support patching or project … WSUS/AUM configuration and third-party update scheduling. Supporting high-priority incident resolution, root cause analysis, and the documentation of best practices and knowledge articles. Driving continual service improvement and supporting major infrastructure and cloud transformation projects. What We’re Looking For You’ll be a hands-on systems professional with a background in managing enterprise environments and … like Intune and SCCM. Experience supporting high-availability environments, with a focus on security, resilience, and user experience. Excellent problem-solving skills and a proactive approach to automation and process improvement. Previous experience leading or coaching junior team members. Professional certifications in Microsoft technologies or cloud platforms (highly desirable). Why This Role? Salary up to £56,000 Hybrid More ❯