Gloucester, Gloucestershire, UK Hybrid / WFH Options
Catch Resource Management
F&O or Dynamics AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯
take part on 'standby and call out' rota and willing to work outside of normal working hours. Typical Outputs and Deliverables Management and build of SharePoint solutions. Work to SLA thresholds for incidents and problems. Self-development through proactive training. Migration of SharePoint data. Adhering to internal business processes. Key Attributes Excellent understanding of Microsoft web stack solutions including SharePoint More ❯
responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate communications between suppliers, OEM, and … knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. Interaction with SME’s on functional issues. Coordinate communications between suppliers, OEM, and More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Sopra Steria Limited
optimisation and ensure the integrity of network access and data management. Provide top-tier third-line support, solving sophisticated issues and ensuring the highest level of service. Work within SLA structures, responding to and resolving incidents efficiently. Give to the creation of documentation for proposals, ensuring all project processes are well documented. Supply your expertise in one of the following More ❯
