3 of 3 Remote/Hybrid Service Delivery Jobs in Gloucester

Solutions Engineer position within a growing communications and technology organisation, leading solution design, innovation and technical strategy across a broad portfolio of telecoms and service offerings. The company is an established engineering-led business specialising in telecommunications, infrastructure and managed service solutions. With continued growth, they are seeking … Principal Solutions Engineer to act as the senior technical authority across the business, supporting customer engagements, service development and the delivery of commercially successful solutions. In this role, you will lead end-to-end solution design activities, working closely with engineering, sales, operations and delivery teams ...

well as some weekend work. This role is a 35 hour working week. Purpose of this role To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics. Your key responsibilities … queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. ...

solutions. Develop account plans that support customer objectives and revenue growth. Lead commercial discussions, proposals and contract renewals. Work closely with technical and delivery teams to ensure excellent customer outcomes. Forecast pipeline activity and manage opportunities through the sales cycle. Represent the business at customer meetings and occasional industry … events. You'll collaborate with technical consultants, pre-sales specialists, service delivery teams and leadership to ensure customers receive an outstanding experience while uncovering new opportunities to add value. What we're looking for Proven experience as an Account Manager, Senior Account Manager or Client Manager within ...