2 of 2 Remote Service Delivery Jobs in Gloucester

Monday - Friday, and 09:00 - 17:00 weekends and bank holidays, with our Customer Support Specialists rotating through weekly shift patterns. Purpose of this role To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics. Your key responsibilities are Respond … a wide range of customer queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. Update internal CRM system with … account changes and notes. Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments. Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required. Assisting potential customers to understand products and packages offered by FibreNest and promoting More ❯

seamless device and application experience. Playing a key role in high-priority incident resolution and root cause analysis, ensuring continual improvement. Championing new technologies, tools, and methods that improve service delivery. We’d love to hear from you if you have: Proven experience managing enterprise-scale Azure and M365 platforms. A passion for innovation, automation, and technical problem-solving. More ❯